Terms of Service, Privacy Policy & Refund Policy

Service overview

These policies apply to avoidpanelupgrade.com, app.avoidpanelupgrade.com, Charging Fit, the Home Charging Review intake and delivery, uploaded photos and documents, partner-sponsored access, email and support interactions, and CurrentWise reports.

CurrentWise provides independent home EV charging planning guidance based on the information customers submit. The service is intended to help customers understand their charging needs, compare practical charging and electrical paths, and evaluate whether larger electrical work appears necessary before committing to a project.

Charging Fit

Charging Fit is a free, routine-based tool that estimates the charging level likely to support the driving and parking information entered by the user.

Charging Fit does not analyze the home’s electrical system or determine whether a specific circuit, charger, panel, or installation is feasible.

Charging Fit results are planning information based on the data entered and are not a substitute for the personalized Home Charging Review or final installer evaluation.

Home Charging Review

The Home Charging Review is a personalized, human-reviewed planning service based on the charging needs, panel information, photos, major electrical loads, quote details, and future plans submitted by the customer.

The current price is $75 for a one-time review unless the cost is covered by an authorized partner code or program.

The review generally includes a four-page recommendation, panel upgrade assessment, alternatives worth comparing, and preliminary NEC-based load analysis.

Most reviews are delivered within 24 hours after the required information is submitted. CurrentWise may request clarification or additional photos when doing so would materially improve the review.

Eligibility

CurrentWise is intended for users who are at least 18 years old and are authorized to request guidance concerning the property described in the submission.

Customer responsibilities

You are responsible for ensuring that the information, photos, documents, and quote details you submit are accurate to the best of your knowledge and that you have the right to provide them. CurrentWise may rely on submitted information when preparing the review.

• Respond to material requests for clarification when possible.
• Do not submit fraudulent, misleading, unlawful, or infringing content.
• Do not interfere with the site or misuse the service.

Do not submit Social Security numbers, full payment-card information, account passwords, medical records, or unrelated highly sensitive information through CurrentWise forms or uploads.

Important limitations

CurrentWise provides planning-level guidance based on submitted information and available context. CurrentWise does not physically inspect the property and does not independently verify every submitted measurement, label, appliance detail, panel condition, or field condition.

Final electrical scope remains subject to onsite conditions, equipment requirements, applicable electrical codes, local permitting rules, utility requirements, and the installer’s final calculations and design.

CurrentWise does not guarantee that:

• A panel or service upgrade can be avoided
• A specific charger or circuit can be installed
• A permit or utility approval will be granted
• An installer will agree with every planning conclusion
• A particular financial saving or project outcome will occur

Independence

CurrentWise is independent and is not tied to a specific installer, charger manufacturer, or electrical product.

CurrentWise does not receive equipment referral incentives for recommending one charging or electrical path over another.

CurrentWise is operated by Load & Logic LLC.

Payment

Payment for a Home Charging Review is due at submission unless an authorized partner code or program covers the review.

The current price is $75 for a one-time Home Charging Review. Applicable taxes may be added where required.

Payments are processed by Stripe. CurrentWise does not store full payment-card information.

Authorized partner codes may cover some or all of the review cost. Invalid, expired, or inapplicable codes may not be honored.

Prices and partner-program availability may change for future purchases, but changes will not affect a review already purchased.

Refund policy

If the submitted information is too incomplete or inconclusive for CurrentWise to provide a meaningful Home Charging Review, the payment will be refunded.

CurrentWise may request clarification or additional photos before determining whether a meaningful review can be completed.

When a customer does not respond to reasonable clarification requests, CurrentWise may pause or close the review. Any refund decision will depend on the work completed and whether the available information was sufficient to provide meaningful guidance.

Approved refunds are returned to the original payment method. Bank or card-processing times may vary.

When a review was fully partner-sponsored and the customer did not pay, the customer will not receive a personal cash refund.

Report use

You may download, save, print, and share your completed CurrentWise report for personal home charging planning, quote requests, and discussions with installers, utilities, dealers, household members, and other project professionals.

CurrentWise and Load & Logic LLC retain ownership of the CurrentWise website, report templates, methodology, branding, explanatory content, and other original materials.

Reports may not be:

• Resold as a competing product
• Publicly republished in a misleading manner
• Altered to misrepresent CurrentWise’s conclusions
• Used to imply CurrentWise approved a final installation that it did not approve

Privacy Policy

This Privacy Policy applies to information collected through the CurrentWise marketing website, Charging Fit application, Home Charging Review intake, uploaded documents and photos, email communications, support interactions, and partner-sponsored review programs.

The policy covers CurrentWise as operated by Load & Logic LLC.

CurrentWise does not sell or rent submitted homeowner information or panel photos to third parties.

Information collected

Contact and identifying information

• Name
• Email address
• ZIP code, city, or general location
• Partner or referral code

Vehicle and charging information

• Vehicle information
• Driving routine
• Parking time
• Charging preferences
• Existing charging setup

Home and project information

• Electrical service and panel details
• Major electrical loads
• Parking and installation context
• Future electrification plans
• Installer quotes and recommendations

Uploaded content

• Panel photos
• Garage or installation-area photos
• Quote documents
• Comments
• Other files voluntarily submitted

Transaction information

• Amount paid
• Payment status
• Transaction identifier
• Partner-sponsorship status

Stripe processes full payment-card credentials. CurrentWise does not store full payment-card information.

Technical and usage information

Website hosting and security providers may process technical request information such as IP address, browser or device information, referring page, timestamps, and site interaction information needed to deliver and protect the service. The current marketing-site code does not configure advertising pixels or session-replay tools.

Sources of information

CurrentWise primarily receives information directly from customers through Charging Fit, the Home Charging Review intake, uploaded files, email communications, and support interactions.

CurrentWise may also receive limited information through:

• Partner links or referral codes
• Stripe or other payment providers
• Website hosting, security, or analytics providers
• Customer communications
• Publicly available property information when relevant and actually used

How information is used

Submitted information may be used to:

• Deliver Charging Fit results
• Prepare and deliver the Home Charging Review
• Request clarification or additional photos
• Process payments
• Administer partner-sponsored access
• Provide customer support
• Prevent fraud and protect the service
• Maintain recommendation quality and consistency
• Improve the CurrentWise review process
• Meet legal, tax, accounting, and recordkeeping obligations
• Create deidentified or aggregated operational insights, when applicable

Service providers and AI-assisted processing

CurrentWise may use service providers for:

• Website hosting
• Form and intake processing
• Payment processing
• Email delivery
• Cloud and file storage
• Analytics and security
• AI-assisted analysis
• Professional advice

These providers receive information only as reasonably necessary to perform services for CurrentWise, subject to their agreements and applicable privacy and security terms.

AI-assisted processing

CurrentWise may use AI-assisted tools to help organize submitted information, identify possible inconsistencies, perform planning calculations, and prepare draft analysis. A human reviewer evaluates the final recommendation before delivery.

Some AI-assisted tools may be provided by third-party service providers. CurrentWise uses those tools according to its service-provider agreements, account settings, and applicable privacy controls.

Cookies, analytics, and tracking

CurrentWise and its hosting, security, payment, and application providers may use essential cookies or similar technologies needed to operate, secure, and support the service.

The current marketing-site code does not configure advertising pixels, targeted-advertising technology, or session replay. Hosting providers may still process standard request logs and technical information. Any future analytics or advertising technology will be reflected in an updated policy when required.

Retention

CurrentWise retains submitted information for as long as reasonably necessary to complete the review, provide support, maintain recommendation consistency, resolve disputes, protect the service, and meet legal, accounting, or recordkeeping obligations.

Information may be deleted or deidentified when it is no longer reasonably needed for those purposes. Retention needs may differ for incomplete submissions, completed reports, photos and uploaded documents, support communications, payment and accounting records, and deidentified or aggregated operational information.

Access, correction, and deletion

You may request access to, correction of, or deletion of personal information associated with your submission by contacting support@avoidpanelupgrade.com.

CurrentWise may need to verify your identity before completing a request.

Certain information may be retained when reasonably necessary for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes.

CurrentWise will respond using the contact information associated with the request.

Security

CurrentWise uses reasonable administrative, technical, and organizational safeguards designed to protect submitted information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children’s privacy

CurrentWise is intended for adults and is not directed to children under 13. CurrentWise does not knowingly collect personal information directly from children under 13.

Changes to these policies

CurrentWise may update these policies prospectively as the service changes. The revised policy will display a new “Last updated” date.

Material changes to how previously collected information is used will be communicated when required and will not be applied retroactively in a manner inconsistent with the commitments in effect when the information was collected.

Service availability and modification

CurrentWise may update, suspend, or discontinue features prospectively as the service evolves. CurrentWise will use reasonable efforts to complete or appropriately resolve reviews already purchased.

Third-party links and services

CurrentWise may link to or rely on third-party services. Those services operate under their own terms and privacy practices, and CurrentWise is not responsible for third-party content or service availability.

Suspension or termination for misuse

CurrentWise may restrict or discontinue access when reasonably necessary to address fraud, unlawful activity, security threats, interference with the service, or material violations of these terms.

Disclaimers

CurrentWise provides planning information based on submitted information and does not warrant a particular permitting, installation, financial, or project outcome. Nothing in these terms excludes warranties or rights that cannot be excluded under applicable law.

Limitation of liability

To the extent permitted by applicable law, CurrentWise and Load & Logic LLC are not responsible for indirect, incidental, or consequential losses arising from reliance on incomplete or inaccurate submitted information, third-party services, or final installation decisions made by others. This section does not limit liability that cannot legally be limited.

Governing law and dispute resolution

Customers are encouraged to contact CurrentWise first so concerns can be reviewed informally. Any unresolved dispute remains subject to applicable law and any rights that cannot legally be waived.

General terms

Severability

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Waiver

A delay in enforcing a provision does not waive the right to enforce it later.

Entire agreement

These policies and any purchase-specific terms presented at checkout form the agreement concerning the CurrentWise services they cover.

Assignment

Customers may not transfer obligations under these terms in a way that impairs CurrentWise’s rights. Load & Logic LLC may transfer these terms as part of a lawful reorganization, financing, or transfer of the service.

Electronic communications

You agree that CurrentWise may provide service-related notices and communications electronically using the contact information you provide.

Contact

CurrentWise is operated by Load & Logic LLC.

Support and privacy requests: support@avoidpanelupgrade.com

Partner inquiries: hello@avoidpanelupgrade.com